To be successful as caring individuals we have to be attuned. Attunement is one of those things that can be easily forgotten in the helping fields. So often we are going through our task list, meeting demands and duties, complying with rules and regulations and ensuring we have everything under control. However at the end of the day struggle to feel that we have made a difference or connected. This can especially happen when caring full time for someone else.
In our agency, we plan for this type of disconnect and get around it by being attuned (being aware) to the client as a part of our task, duty or policy. I know it sounds like a simple things but without this kind of care, tasks can drive a persons actions. "Breakfast was served, dishes are done, I gave medications, we have a doctor's appointment at 2 and I still need to complete that report." Checking in with the person being served then becomes second nature. In our agency the policies and procedures, rules and regulations, and daily duties work together to enhance our effectiveness and the success for the men, women and children we serve. We work on training ourselves to be aware by watching facial expressions, gestures and body language when the client is communicating with us and when we are communicating with them. We are paying attention to times where we don't see certain behaviors or actions, we are paying attention and making all our actions revolve around them. We see every moment as a teaching one and understand that if we can connect we have a greater chance for learning to last.
To do this, we have to hire some amazing people. One of the things I am the happiest about is how much the employees and I love our clients. We strive to have the moments described in the second half of the video. We are excited by the opportunity to see them, to be in their family home. We are honored to help them in crisis and emotional melt downs. We have created a culture of being fearless there for clients, having their backs, and an infinite amount of love. Everyday I see staff show this by defending our clients, teaching them better ways of solving problems, listening to the same stories day after day and seeing tomorrow as a fresh chance to help them get better. It is one of the things that keeps us on our game and one we cannot do without. The moment we do we stifle the client's potential of learning.